Frequently Asked Questions
Everything you need to know about your custom home upgrades.
What is the typical lead time for custom home decor orders?
Since each piece is handcrafted to your specifications, our standard production time is 2-3 weeks, followed by 3-5 business days for shipping.
Do you offer international shipping for Wattsup Customs products?
Currently, we ship exclusively within the United States and Canada to ensure the safe and timely delivery of our oversized home goods.
Can I request a custom size or finish not listed on the website?
Absolutely! We specialize in bespoke solutions. Please contact our design team through the 'Custom Quote' page with your specific dimensions and requirements.
What is your return policy for customized items?
Due to the personalized nature of our custom builds, we cannot accept returns. However, we offer a 100% satisfaction guarantee and will replace any item damaged during transit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay installments for larger furniture pieces.
How do I care for and maintain my Wattsup Customs wood products?
We recommend cleaning with a dry or slightly damp microfiber cloth. Avoid harsh chemicals or excessive moisture to preserve the natural finish of the wood.